Frequently asked questions about lv11

Withdrawals at lv11 are usually completed within 30 minutes to 3 hours. You can withdraw via KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfer. If your withdrawal request is correct, it will be processed quickly. Any delays are likely on the bank or payment service provider's end.

Yes. lv11's withdrawal service is open 24 hours a day, 7 days a week, so you can request a withdrawal any time — evenings, weekends, or public holidays. Funds arrive within 30 minutes to 3 hours. Note that bank transfers may take a little longer on bank holidays.

To withdraw winnings from bonus funds, you must first meet the Wagering Requirement. For lv11's welcome bonus, you must wager the bonus amount 20 times before you can withdraw. For example — if you receive a bonus of 20,000 Ks, you must wager 20,000 × 20 = 400,000 Ks before withdrawing. Please note that withdrawal is only available once the wagering requirement is met.

If your withdrawal is showing as Pending, check the following — incomplete account details, KYC verification not completed, or wagering requirement not met. Other reasons may include a frozen account or exceeding withdrawal limits. If it has been over 3 hours, contact lv11 via Live Chat.

The welcome bonus has a set validity period. After claiming the bonus, complete the wagering requirement as soon as possible before withdrawing. If the wagering requirement is not met before the expiry date, the remaining bonus balance may be forfeited. Contact the lv11 support team if you want to know the exact period.

Under lv11's Refer a Friend program, when a friend registers at lv11 and makes their first deposit, you receive 10% of that amount as bonus funds (up to a maximum of 10,000 Ks per person). In addition, you will also earn a weekly commission of 0.2% from your friends' valid bets. Make sure your friend uses your referral code or referral link correctly.

When you open an account at lv11 and make your first deposit, the welcome bonus will be given automatically. Deposit between 10,000 Ks and 500,000 Ks and you will receive a 100% bonus. For example — if you deposit 20,000 Ks, you receive a 20,000 Ks bonus and can play with a total of 40,000 Ks. If the bonus does not appear, contact the support team.

The Wagering Requirement is the total amount you must wager from your bonus funds before you are eligible to withdraw. lv11's welcome bonus has a 20x requirement. If you receive a bonus of 500,000 Ks, you must wager 500,000 × 20 = 10,000,000 Ks before you can withdraw the remaining bonus balance. Please note that only the bonus amount counts toward the wagering — your own deposit is not included.

On the lv11 login page, click the "Forgot password" option and verify using your registered phone number or email. Once you receive the OTP, you can set a new password. If your phone number has changed and you cannot receive the OTP, contact us via Live Chat and recover your account with KYC verification.

First check whether Caps Lock is on or off, then clear your browser cache. If you are accessing via a URL, use only lv11's official address lv11.onl. Please be aware that logging in via a phishing site may compromise your password. If the problem continues, contact 24-hour Live Chat.

To register, you need a Myanmar phone number or email address, your full name, and date of birth (you must be 21+). After linking one of KBZPay, Wave Money, AYA Pay, or CB Pay, you can deposit and start playing. The minimum deposit amount is 10,000 Ks.

Your username must be 6–16 characters long and contain only letters and numbers. Your password must be at least 8 characters and include an uppercase letter and a number. Avoid simple passwords such as 123456, password, or qwerty. Using a password manager is recommended.

Correct. At lv11, each player is allowed only one account. If multiple accounts are opened using the same phone number, bank account, or IP address, those accounts may be suspended and bonuses may be forfeited. We do not allow duplicate accounts created to abuse bonuses.

Spending more than you can afford and being unable to stop gambling are the main signs of a gambling problem. Other warning signs include chasing losses by continuing to play, arguing with family over gambling, taking out loans because of gambling, and being unable to talk openly about it. If you notice these signs, contact our support team right away.

No. lv11 only allows players aged 21+ to access the site. If false information is provided during age verification, the account will be closed and funds may be withheld. We are committed to preventing minors and teenagers from accessing the site. We also recommend using parental control tools.

lv11's Responsible Gaming page outlines ways to protect yourself. You can contact the support team to request Self-Exclusion. You can also find and reach out to counselling services from organisations that deal with problem gambling. If something is bothering you, speak up — protecting yourself is not a weakness.

Yes. At lv11, players can set their own deposit limits on a weekly or monthly basis. Once a limit is set, it cannot be changed immediately — it can only be adjusted after the set period has ended. This limit is an essential tool for protecting yourself.

Cooling-Off means pausing your gambling for a short period (1 to 30 days), while Self-Exclusion means voluntarily blocking yourself for a longer period (months or years). Both options can be requested through the lv11 support team. During a Self-Exclusion period, you will not be able to deposit or play.

The lv11 support team can respond in Burmese. Myanmar players can ask questions in Burmese and will receive clear, straightforward answers. There is no language barrier, so Myanmar players are welcome to reach out confidently with any issue.

The lv11 support team is available 24 hours a day without interruption. Whether it is 1 AM in Myanmar or 10 PM on a weekday — you can reach us immediately when a problem comes up. We guarantee 24-hour service in the MMT (UTC+6:30) time zone.

lv11 offers two support channels — Live Chat on the website (fastest) and email at [email protected]. Support is available 24 hours a day in Burmese. Do not trust channels on platforms such as Telegram, Viber, or Messenger that claim to offer lv11 support — use official channels only.

To resolve your issue quickly, have the following ready when you contact us — your account username, the date and amount of the deposit or withdrawal, and any error message you saw (with a screenshot if possible). This can significantly reduce resolution time and help the support team assist you as effectively as possible.