What happens to my bonus funds if I request a self-exclusion?

When you request a self-exclusion, any remaining balance in your account will be returned to you. For questions about bonus funds, you can contact support@lv11.onl depending on your individual situation. During a self-exclusion period you cannot access the platform, as player safety is the only priority.

21+ only

lv11 Responsible Gaming — Player Safety First

Gaming should be fun. lv11 makes sure players can set their own limits and access protection tools at any time.

Gaming and Responsibility

At lv11, the safety and wellbeing of every individual player is our priority. Online casino and football betting should be enjoyed as entertainment — we never expect anyone to play in a way that aims only at profit or affects their life situation.

Gambling should be a personal choice made freely, not driven by a need to avoid financial loss. Do not use gambling to escape anger, sadness, or stress. lv11 wishes you and those you care about a good life.

lv11 Protection Tools

Every player can use these tools at any time to stay in control.

Financial Limit

Deposit Limit

Set your own daily, weekly, or monthly deposit limit. It keeps you from going over your budget.

Time Limit

Session Time Limit

Set a daily playing time limit and receive an alert when you reach it. This stops gambling from becoming the main activity in your life.

Take a Break

Time-Out

Pause your play for a short period from 24 hours up to 30 days. Account access is suspended during this time so you can rest until you feel ready again.

Self-Exclusion

If you feel you are struggling to control your gambling, you can request a long-term self-exclusion for a period of 6 months to 5 years. During this period, access to the platform will be blocked.

Play History

View Play History

You can check your gaming history and deposit/withdrawal records. This helps you understand your own gambling patterns and make informed decisions if needed.

Support

24/7 Support Service

If you are experiencing problems related to gambling, you can contact lv11's 24/7 Live Chat support in Myanmar language. Our specialists will help you set up protection tools.

21+ Age Restriction — Why?

Casino and football betting are designed for mature adults who can make sound financial decisions and take responsibility for their actions. lv11 strictly enforces this age-gated access policy.

Protecting young people is a core part of lv11's responsible gaming policy. If your account is in a place where younger family members could access it without restriction, you should set up not only password protection but also access controls.

Age verification can be requested
Account will be closed if requirements are not met
Family protection tools are available

Problem Gambling — Warning Signs to Watch For

If you notice any of these signs, stop immediately and seek help.

Financial Warning Signs

You feel the urge to keep playing to recover losses; you are borrowing money to gamble; your gambling is affecting your daily living expenses; you are hiding your financial situation from your family.

Relationship Warning Signs

You feel it would be better if your family and friends did not know you are gambling; you are skipping work and family commitments for gambling; your relationships with people around you are deteriorating.

Check Yourself

Do you keep playing because you believe your losses will turn around?

Do you play for long periods without thinking it through?

Are you using gambling as a way to deal with stress?

Do you try to stop but find you cannot?

Are you sacrificing sleep or meal times for gambling?

Even just one yes — contact our team right away.

How to Use Self-Protection Tools

Log in to lv11

Choose the Tool You Need

Deposit limit, session time limit, Time-Out, or self-exclusion — choose and set whichever fits your needs.

Confirm Your Settings

Settings take effect immediately and the platform will prevent them from being exceeded.

Contact Support

If you find it difficult to set these yourself, you can reach out via 24/7 Live Chat or email [email protected] to get help from a specialist.

How to Get Help

24/7 Live Chat — Myanmar Language
Choose Live Chat to discuss any gambling-related issues without limits

Contact by Email
[email protected] — you can request protection measures and self-exclusion

Personal Data Security
Communications are kept private and processed with SSL encryption

Available Anytime
Protection tool requests are handled as a priority

How to Play with a Healthy Mindset

Keep these points in mind to put into practice the belief that gambling should be a form of entertainment.

Set a Limit

Decide how much money and how much time you will spend before you start playing.

For Fun Only

Don't see gambling as a way to earn income — treat it as entertainment only.

Stop When You Lose

Trying to chase losses usually makes things worse. Stop right away and think it over the next day.

Put Family First

Your relationships with family and loved ones always matter more than gambling.

Set Up Your Protection Tools Before Problems Start

You can log in to lv11 Login today to set your session time and spending limits. If you're not sure how, the Support team is ready to help.

What You Should Know About Responsible Gambling

Log in to lv11 and go to Settings, then find the "Responsible Gaming" section. From there you can set a daily, weekly, or monthly deposit limit. You can set any amount you like and it takes effect immediately. If you need to increase the limit later, a 24-hour cool-off period applies, so you cannot remove the limit on a sudden impulse.

When you request a self-exclusion, any remaining balance in your account will be returned to you. For questions about bonus funds, you can contact [email protected] depending on your individual situation. During a self-exclusion period you cannot access the platform, as player safety is the only priority.

When the Time-Out period ends, you must reopen your account yourself — it will not reopen automatically. So before you resume playing, you need to make a conscious decision to reopen it. This policy helps players make their own decisions step by step.

First, listen to them and talk it through. You can contact lv11 at [email protected] and request help setting protection tools on their account. You can also get advice from specialists through 24/7 Live Chat. The best thing you can do is support them carefully as they make their own decisions.

lv11's support team provides service in Myanmar language 24/7. You can reach them instantly through Live Chat, or contact them by email in Myanmar language. We make sure there is no language barrier when discussing protection matters.

If you see gambling as a form of fun and can stay within your budget, that is recreational play. Problem gambling looks like this: being unable to stop even when you want to, chasing losses, setting aside important parts of your life for gambling, and gambling that is hurting your finances or personal life. If these patterns apply to you, there is a problem.

Places to Play Responsibly at lv11

Once you've set your protection tools, you can enjoy playing in these sections.