lv11's Privacy Protection Policy

lv11 places great importance on protecting the personal data of players who use its services. This Privacy Policy explains lv11's practices, commitments, and your rights regarding your data from the moment you access the lv11.onl website. We recommend reading and understanding this policy before playing.

lv11 is an online casino and football betting platform built for players in Myanmar. Our services are provided through the lv11.onl website. This Privacy Policy covers all interactions with lv11, including visiting the website, opening an account, and using our services.

Please read this policy carefully. If you have any questions about your data after reading it, you can reach us through the contact details provided at the end of this policy.

lv11 collects personal data only to the extent needed to provide services and protect the security of players' accounts. The types of data we collect are as follows—

Type 1 — Data You Provide Directly

• Full name (as on official ID)
• Date of birth (for age verification)
• Email address
• Phone number
• Payment method details (KBZPay phone number, Wave Money phone number, AYA Pay, CB Pay, and bank account details)
• Username used to log in to your account
• Copy of national ID submitted for KYC (identity verification)

Type 2 — Data Collected Automatically

• IP address
• Browser type and version
• Device type — phone, tablet, or computer
• Login time and session duration records
• Pages visited and buttons clicked (session log)
• Game history (games played, bet amounts, results)
• Deposit and withdrawal records

lv11 obtains personal data through the following methods—

• Directly from you — when you fill in the registration form, submit KYC documents, contact us via Live Chat, or make a deposit / withdrawal request
• Automatically from website activity — through server logs and cookies when you visit lv11.onl
• From gaming and financial transactions — game data recorded automatically by the game system as you play

Data purchased from third-party websites will never be used in lv11's services.

lv11 uses the data collected only for the following purposes—

Account management and service delivery

• Account creation and authentication
• Processing deposits and withdrawals
• Player communication and customer support
• Calculating players' VIP levels and issuing bonuses

Security and protection

• Preventing unauthorised access to accounts
• Detecting fraud, financial crime, and unfair advantage
• Reviewing individual players' betting patterns to verify compliance with responsible gambling policies

Website improvement and better player experience

• Understanding website usage patterns to show players more relevant content
• Identifying and fixing technical issues
• Research to improve services (using data in anonymised form only)

lv11 will not sell players' personal data to third parties — we do not sell data to any third party for money under any circumstances. However, the following data-sharing may occur in order to deliver our services—

Service Providers

Payment gateway providers, game technology providers, and server infrastructure providers who work with us will only receive the data necessary to perform their services, and must operate strictly under our instructions. They are bound by agreement not to use any data received from us for their own purposes.

Legal and Regulatory Requests

If we are required to disclose data under a court order or a legally issued directive, we will comply within the bounds of the law. Where possible, we will notify the player as early as the law allows.

Fraud Detection and Prevention

Data sharing may occur as part of AML (Anti-Money Laundering) checks. Any data shared for this purpose will be limited strictly to that purpose.

lv11 will retain player data only for as long as genuinely necessary to provide our services, or for as long as required by law—

• While the account is active — all data associated with the player's account will be stored
• After account closure — financial records may be retained for a limited period if required to meet financial regulatory obligations
• KYC (Know Your Customer) records — retained for a limited period in line with legal requirements
• When data is no longer needed and no longer being processed, it will be securely deleted

lv11 takes the security of player data seriously and applies the following technical and organisational measures—

Technical Protections

• All data transfers are protected with SSL/TLS encryption
• Financial data and identity document copies are stored with an additional layer of encryption
• Firewalls and server access restrictions are in place
• Account access can be secured with Two-Factor Authentication (2FA)
• Databases are stored on secured servers only

Organisational Protections

• Access to data is restricted to authorised personnel only, with strict access controls in place
• lv11 staff are required to complete data protection training
• In the event of a data breach, players will be notified within the permitted timeframe
• All contracts with third-party service providers include data protection requirements

The lv11.onl website uses cookies to improve the browsing experience for players and to monitor how the website is performing—

Types of Cookies

• Essential Cookies — Required for the website to function properly and to maintain login sessions
• Functional Cookies — Remember your language preference, region, and display settings
• Analytics Cookies — Help us understand how the website is used so we can improve our service

Players can block cookies through their browser settings. Please note that blocking essential cookies may cause some parts of the website to work incorrectly.

lv11 services are for players aged 21+ only. If we find that anyone under 21 has attempted to access lv11 services, we will immediately close that person's account and delete any data we hold on them.

If we receive information that leads us to believe a child has submitted their own data, we will take steps to delete it. Parents or guardians who notice their child has accessed lv11 should contact us immediately at [email protected].

You have the following rights regarding the data we hold about you—

Right to Access Data

You can request access to the personal data we hold about you to see what we have on file.

Right to Correct Data

You can request corrections if the data we hold about you is inaccurate or incomplete. You can make changes directly through your Profile settings; for records you cannot edit yourself, please contact our support team.

Right to Delete Data

You can request deletion of data we hold when we are no longer legally required to keep it. Deletion may be restricted for data retained due to legal requirements, such as financial records.

Right to Restrict Processing

You can request that we restrict further processing of some or all of your personal data. During any restriction, we may continue to store the data but will pause any processing.

Right to Data Portability

You can request a copy of your personal data we hold in a readable format.

lv11 may update this Privacy Policy from time to time to reflect business needs, technology changes, or changes in the law. Any notable changes will be reflected in the "Last Updated" date at the top of this page.

If significant changes occur, we will notify players via their registered email address or through the website. Continuing to use our services after changes are announced will be taken as acceptance of the updated policy.

If you have questions about this Privacy Policy or wish to exercise your rights regarding your data, you can reach us through the following channels—

• Email — [email protected]
• Live Chat — 24-hour Myanmar-language Live Chat on the lv11.onl website

We are available 24 hours a day and will respond to your data-related enquiries promptly.