lv11 Terms & Conditions and User Agreement

This document is the official agreement between a player using the lv11 platform (https://lv11.onl) and lv11. By accessing this website, opening an account, or placing any bet, the player confirms they have read, understood, and accepted all of these terms and conditions.

lv11 is an online casino and football betting platform designed for players in Myanmar. All players must read these terms carefully before playing. If you disagree with any part of this agreement, you should not continue using the website.

Anyone wishing to use the lv11 platform must meet the following requirements—

• You must be 21 years of age or older. Anyone under 21 is not permitted access (21+ only).
• You may only use an account that you have opened in your own name.
• You must use your own funds only; playing with another person's money is not allowed.
• You must have no restrictions related to gambling.
• You confirm that you are playing of your own personal choice and in accordance with the laws of Myanmar.

3.1 Individual Account

Each player may open only one account at lv11. If multiple accounts are found, all related accounts may be closed and any remaining balances forfeited.

3.2 Accurate Information

All information provided when opening an account — including name, date of birth, contact details, and payment information — must be accurate and complete. If an account is found to have been opened with false or fake information, it may be closed.

3.3 Account Security

Players are responsible for keeping their account login details secure. lv11 is not liable for any losses resulting from unauthorised access. If you notice that someone else has accessed your account, you must notify lv11 immediately.

3.4 Identity Verification

lv11 may request identity or verification documents from players at any time. If these are not submitted within the requested period, withdrawals may be suspended.

4.1 Deposits

Payment methods accepted by lv11 are KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfer. The minimum deposit amount is 10,000 Ks.

Most deposits are processed almost instantly, so players can start playing quickly after depositing. However, processing times may vary for bank transfers.

4.2 Withdrawals

The minimum withdrawal amount is 10,000 Ks, and processing time may take 30 minutes to 3 hours. Withdrawals must be made using the same method as the deposit.

There are cases where withdrawal requests cannot be processed — for example, accounts that have not completed the verification process, or cases where responsible gambling support is ongoing.

4.3 Financial Verification

lv11 may request additional proof of funds documents from players. This is done to protect players.

5.1 Welcome Bonus

lv11 offers a 100% first deposit bonus for players who open an account and make their first deposit. The maximum bonus amount is 500,000 Ks.

Example —

• Deposit 20,000 Ks → Bonus 20,000 Ks → Balance 40,000 Ks → Wagering requirement: 20,000 Ks × 20 = 400,000 Ks must be reached before withdrawal
• Deposit 1,020,000 Ks → Bonus 500,000 Ks → Balance 1,520,000 Ks → Wagering requirement: 500,000 Ks × 20 = 10,000,000 Ks must be reached before withdrawal

5.2 Wagering Requirement

After receiving a bonus, you must complete a wagering requirement of 20 times the bonus amount before withdrawal is possible. This means the bonus funds must be wagered 20 times before any winnings from the bonus can be withdrawn.

5.3 Bonus Usage Restrictions

• Bonus funds cannot be withdrawn — no withdrawal is possible until the wagering requirement is met.
• Each player may claim a bonus only once; this welcome bonus is not available on subsequent deposits.
• If a bonus is not used within the bonus validity period set by lv11, the bonus may be forfeited.
• If it is determined that a player has attempted to circumvent any specific bonus terms in an improper way, the bonus may be cancelled and the account may be closed.

5.4 VIP Levels and Cashback

lv11 has 3 VIP levels — Bronze, Silver, and Gold. The more players play, the higher their VIP level can go.

• Bronze: Up to 0.4% cashback per week
• Silver: Up to 0.8% cashback per week
• Gold: Up to 1.2% cashback per week

lv11 offers casino games and football betting. Players must follow these rules when playing—

• Play only based on your own decisions; playing solely to farm bonuses is prohibited.
• Exploiting, hacking, or reverse engineering the game software is prohibited.
• Using another person's account without their permission is strictly forbidden.
• In all gameplay matters, lv11's decision is final.
• If a game result is incorrect due to a technical error, lv11 has the right to review and correct the decision.

The following actions are strictly prohibited at lv11—

• Money Laundering — attempting to deposit funds in violation of the law
• Bonus Abuse — opening multiple accounts or cycling deposits and withdrawals to claim bonuses
• Depositing using fake or stolen payment information
• Threatening or harassing lv11 staff or other players
• Using the platform for trading or commercial purposes
• Copying and distributing lv11's website in violation of copyright
• Using bots or automated software to play

lv11 protects players' personal data with secure SSL encryption. For full details on how personal data is collected, stored, and used, please read lv11's Privacy Policy page.

Players' personal data will not be sold to third parties. It may only be shared to the extent necessary when legally required or when essential to provide the service.

lv11 is not responsible for—

• Losses caused by internet disconnection or technical issues on the player's side
• Problems arising from incorrect information provided by the player themselves
• Game results — these are generated by a certified Random Number Generator
• Losses resulting from a player's own wagering decisions

The lv11 platform is provided as an "as-is" service, and uninterrupted availability is not guaranteed. Temporary service interruptions may occur due to maintenance or technical issues.

10.1 Closure by the Player

If a player wishes to close their own account, they can request this through lv11's Live Chat or email. If any bonus funds remain due to unmet wagering requirements, those will be forfeited and only the player's own funds will be returned.

10.2 Closure by lv11

If a player is found to have violated these terms, lv11 has the right to close the account without prior notice. The decision is made at lv11's discretion and no further explanation will be provided.

lv11 reserves the right to update these terms at any time. When changes occur, they will be clearly announced on the website and the "Last Updated" date will be revised.

After any changes are published, if a player continues to access and play on the site, they are considered to have accepted the new terms. If you do not agree to the changes, you may stop using the site and contact lv11 to withdraw your funds.

If you have any questions or need clarification about these terms, you can contact the lv11 support team —

• Live Chat: Available in Burmese 24 hours a day through the Live Chat on the website
• Email: [email protected]

The lv11 support team is available 24 hours a day; players can get direct assistance in Burmese.